the bathroom cleaningness was dreadful, with a shower roof covered in mold. absurdly, there was no hot water too. i nearly gave a glowing review, but when I asked for a complimentary gesture after such inconveniences, i was met with blank stares. never again, this hotel is a total disappointment!

proximity to plaza, charming antique elevator, indoor pool

The room arrangement is awkward, especially with bathrooms on different levels!!! The air conditioning struggles, and the hot water situation is unreliable!!! The overall upkeep and modernization are desperately needed to enhance guest experience!!!

The location is almost too good because you are

so close to the plaza the music pours into your room. We enjoyed our balcony room's brightness and charm. The first night's interior room was quiet, providing a nice contrast to the lively atmosphere. Overall, a delightful stay!

Charming location but needs updates

The beautiful old architecture enveloped me in history, and I felt welcomed each time I entered the lobby. The surprise indoor pool was a delightful bonus!

However, the room I initially received was disappointing. it had an outdated bathroom and the air conditioning barely worked, leading to an uncomfortable night.

All fine, but noisy nights

The ambiance was delightful, with charming decor and an unexpectedly nice indoor pool. Enjoyed homemade muffins for breakfast just a short walk away, a great way to start the day. However, accessibility issues arose due to the elevator only reaching the third floor, making lugging luggage a hassle. No hot water during my stay was another disappointment that dampened my experience.

the imperial is beautifully situated right on the zocalo, making it so easy to explore. the ornate lobby is stunning, with a charming antique elevator. i loved the warm indoor pool and the gym too!

however, my room showed some signs of age.

Recommend it for couples looking for charm

The location is unbeatable, right near the central plaza, so you can easily enjoy the lively atmosphere. I found it good to have a beer outside while soaking up the music and watching the crowd. Plus, the breakfast was delicious and gave us the energy needed for explorations.

It wasn’t the most inexpensive option, but the experience was worth it.

Great place with its free wi-fi, air conditioning, and 24-hour reception. I still remember how the staff helped me find a lost jewel on my first stay. Highly recommend it for a comfortable experience!

I really enjoyed my stay. the breakfast at Cafe el Alba was simply delicious, and I loved people-watching from my balcony room overlooking the plaza, though the noise after 10 PM was a bit much. I might consider staying again but wasn't a fan of having to climb stairs for the bathroom!

It was just an excellent fit for a flying visit in Veracruz with value for price. The staff was accommodating when I had an issue with my initial room and promptly found me another one. Keep in mind that the elevator only goes to the third floor, so be ready to carry your things up a few extra flights.

Free wi-fi and good air conditioning. No hot water during my stay was frustrating.